I have owned 3 Taurus PT1911's, a Kimber, a Colt and a Springfield Armory. The Tauruses outshoot all of them I have owned. I absolutely loved my Taurus 1911s until today, when I had to deal with Taurus' customer service department (or what they call one). Problem with this pistol is that the little lobe on the end of the slide stop broke off, rendering it non operational. It still held the pistol together, but would not stop the slide after the last round. Today, I called Taurus to exercise my "Lifetime Warranty" Taurus so proudly spouts off about all over their website. First, I had to stay on hold for 48 minutes (some clown claiming to be President of Taurus did leave a message telling me my wait could be as long as an hour or more). How nice. I guess that's an alternative to hiring enough customer service people. Then it gets better. I finally get a human on the phone. After giving her all the pertinent information, she places me back on hold to find the part. 12 minutes later she's back. And informs me that it will only be $24.18 for the part delivered to my home. I asked about the warranty and she said that only applies if I send them the pistol. Keep in mind that this is the part you pull to take the pistol down. I have had to get parts for Thompson Center Contenders and for a Remington 700 on warranties. In all cases the parts were sent with no problem (and at no cost). As much as I love my Taurus 1911, this absolute fail on the part of their customer service department will likely make this my last Taurus product. The best product on the planet is only as good as the word of the manufacturer and Taurus' word is crap.