[Guest]

Problems with Colt New Agent and Colt Resolved

Hello,
I bought a New Agent on Jan 26, 2008. When I got the gun it fired all ammo with no problems only sometimes the slide would not stay open on the last round. I field stripped it and found damage to the frame around the slide stop arm hole. Looked like someone had slipped with a drill. Also one of the grip screws was cross threaded.
I sent it back to Colt Feb 7, 2008. I just got it back today and am totally disgusted. They painted over the frame damage, fixed the grip screw, and exchanged 2 mags. Now the gun is totally messed up!! The slide stop arm doesn't return all the way to off when slingshotting the slide or when firing the gun. Result is damage to the slide bottom rail and rub marks on the frame where the arm moves back and forth. The gun now jams constantly with any and all ammo. The slide is catching on the slide stop a little just enough to make it slow down. The grip screws were not even tightened down. I am sending it back with a note to please replace the gun or refund my monies. The frame damage cannot be painted over. the frame should have been replaced. It is costing more for the shipping then a new frame would cost. Plus the aggravation.
Thanks for letting me vent,
Toots

 

[Bud White]

How about some pics ? of the Damage

 

[Guest]

Hi,
It's boxed up waiting for fedex. I don't want to open it back up. Colt is sending me a call card so I can ship it back to them on their watch. I really don't want to look at it again. It's ruined. I can still smell the paint it was so strong.
toots

 

[El Pistolero]

Definitely make them get it right. Colt will normally reimburse shipping if you talk to them, so definitely pester them on it.

 

[Guest]

OK. I took pictures of the damage as best I could with my cheap camera. How do I show them here? I don't have a url to post them at.
Thanks, Toni

 

[Bud White]

upload them to photobucket and then post them here is the easiest way

 

[Guest]

I did the best i know how.

 

[Guest]

 

[Guest]

I hope I'm doing this right and don't mess up the forum :nuts:

 

[TraderJack]

Some of the pictures are a little out of focus, so it makes it hard to see the damage. Just make sure you document the damage as you see it, for your records, because when the gun goes back to Colt, you may never see it again. Just in case something bad happens...

If you can get better pics, the folks here may be able to shed some light on the issue.

 

[Hunter]

Are you sending it back with the hang tag on it?
I would call customer service and be sure to voice my concerns on the repair.

 

[Guest]

Excuse my ignorance but what is a hang tag?
I already called customer service and complained. That's who sent me the call tag so fedex can come and get it again.
Thanks, Toots

 

[Bud White]

the hang tag is the orange tag you have tied to the trigger guard

 

[Guest]

:redface:

what a dummy I can be.
Thanks

 

[Hunter]

I saw the orange hang tag still attached to the trigger guard and wondered if you have reattached it for shipping or shot the pistol with the hang tag still attached.

 

[Guest]

UPDATE:

It has been 3 weeks since 2nd ship back to factory and I haven't heard a word from Colt about my New Agent.
They have had the gun 7 weeks out of the 8 weeks I have owned it.
Not a very happy camper,
Toni

 

[Hunter]

Whom did you send it too at Colt? You might consider a follow up call to check the status.

 

[texagun]

Was this issue ever resolved? Did Colt replace the gun? Or fix it?

 

[Guest]

Colt refunded all my money.

 

[texagun]

Thanks for the update. That's a good outcome.