Ed Brown UNRELIABLE | 1911 Forums at 1911Talk.com

Ed Brown UNRELIABLE

Discussion in 'Ed Brown Custom' started by Bohiem, Sep 29, 2019.

  1. Bohiem

    Bohiem New Member

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    Would you carry a self defense gun that might work? How about one that would probably work? How about one that has failed repeatedly?

    Ed Brown is living on not up to their reputation.

    I purchased a custom handgun from Ed Brown in spite of repeated unsatisfactory contacts with customer service. I received the gun after their guaranteed 90 day delivery period had expired.

    I fired exactly 5 rounds of Federal ammunition and then the slide jammed part way open and could not be moved in either direction.

    I had to track my returned gun through FedEx to determine that Ed Brown had had the defective gun for over a week.

    I requested the name and contact information to whom I should direct any future correspondence. None was ever provided.

    I looked up the names of company officers and directors as registered with the Missouri Secretary of State and contacted them in hopes that one or more of them would respond according to the principles that established Ed Browns reputation for quality and service. None did.

    Ed browns official position was: “Sorry to hear about this, it is usually a result of little to no lubrication. You should use plenty of lubrication on a new gun, as per the owner's manual.”

    This type of jamming is apparently a know problem “ it is usually a result of little to no lubrication” for which Ed Brown has a ready response consisting of blaming the owner ” You should use plenty of lubrication on a new gun, as per the owner's manual” emphasis added.

    The gun was cleaned to remove manufacturing residue and lubricated to the point of dripping when I first received it. I am an engineer with years of experience working with and around machinists and I have taken an armors course specifically on the 1911 handgun.

    They made the gun work, probably by hitting it with a hammer, and sent it back.

    Less than one year later the same gun started failing to eject the used cartridge and then failing to feed the new round.

    Ed Brown’s position is for a $99.00 service charge they will inspect and evaluate it and let me know what further charges will be involved under my “lifetime warranty”.

    The gun has catastrophically failed twice in under a year. It has other issues as well. The guide rod fails to stay tight even with blue thread locker, same with the grip screws. Mating surfaces are uneven as shown by carbon deposits after firing. In general the gun was poorly made and has been unreliable.

    Customer Service told me, during their sales pitch, that if I found an Ed Brown in a trash can they would honor their lifetime warranty and repair it. This is considerably different from my experience and I now know why it would be in the trash can.

    I again contacted Registered Agent: William Edward Brown, Jr. Who again failed to even acknowledge receipt. Ed Brown did however disable my, and presumably anyone else’s they feel may make negative comments, ability to post the above information as a review on their website.
     
  2. Super Trucker

    Super Trucker
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    I only have one Ed Brown gun and it has been rock solid to the point I have never needed to contact their customer service. I am sad to hear this us happening.

    Since you know so many qualified people it might be best to have one of them fix the problematic gun.
    If Brown is charging to fix their own mistakes it would be cheaper to go that route (service fee + shipping).
     
  3. Bohiem

    Bohiem New Member

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    Thank you for your interest.

    I do intend to fix the immediate problem myself. I had hoped that Ed Brown would deal with second level issues such as what is causing the problems. My concern is what will fail next and when. At this point I don't expect any assistance from Ed Brown.

    I mainly think this information should be available. People pay a lot of money and naturally insist it was worth it when sometimes it was not.
     
    Super Trucker likes this.
  4. Blackbear55

    Blackbear55 New Member

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    I recently sold my Ed Brown special forces , after spending $99.00 on customer service return, they flat out refused to look at or repair a faulty ejector. THEY WILL NOT ANSWER THE PHONE. Arrogant , overpriced junk. The absolute worst customer service in the industry. DO NOT BUY ED BROWN.
     
  5. Blackbear55

    Blackbear55 New Member

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    I totally agree with you on Ed Brown and their HORRIBLE so called CUSTOMER SERVICE. $99.00 for a service return , they WILL NOT ANSWER THE PHONE. Apparently all of us low life 1911 owners aren't worthy of a conversation about our $3000.00 pistol! They flat out REFUSED to repair or even discuss issues on my pistol. Trust an old-time 1911 guy, STAY AWAY FROM ED BROWN. Springfield Armory has very good customer service.
     
    Last edited by a moderator: Aug 19, 2020
  6. Blackbear55

    Blackbear55 New Member

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  7. Blackbear55

    Blackbear55 New Member

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    If you ever need service from Ed Brown, GOOD LUCK and bye bye $99.00 for nothing. They have terrible service.
     
    Last edited by a moderator: Aug 19, 2020