Problems with Colt New Agent and Colt

Discussion in 'Colt Mfg.' started by toots, Mar 3, 2008.

  1. toots

    toots Guest

    Problems with Colt New Agent and Colt Resolved

    Hello,
    I bought a New Agent on Jan 26, 2008. When I got the gun it fired all ammo with no problems only sometimes the slide would not stay open on the last round. I field stripped it and found damage to the frame around the slide stop arm hole. Looked like someone had slipped with a drill. Also one of the grip screws was cross threaded.
    I sent it back to Colt Feb 7, 2008. I just got it back today and am totally disgusted. They painted over the frame damage, fixed the grip screw, and exchanged 2 mags. Now the gun is totally messed up!! The slide stop arm doesn't return all the way to off when slingshotting the slide or when firing the gun. Result is damage to the slide bottom rail and rub marks on the frame where the arm moves back and forth. The gun now jams constantly with any and all ammo. The slide is catching on the slide stop a little just enough to make it slow down. The grip screws were not even tightened down. I am sending it back with a note to please replace the gun or refund my monies. The frame damage cannot be painted over. the frame should have been replaced. It is costing more for the shipping then a new frame would cost. Plus the aggravation.
    Thanks for letting me vent,
    Toots
    Last edited by a moderator: Aug 22, 2008
  2. Bud White

    Bud White New Member

    Joined:
    Dec 5, 2007
    Messages:
    4,024
    Likes Received:
    1
    Trophy Points:
    0
    Location:
    Wayne ' Mi
    How about some pics ? of the Damage
  3. toots

    toots Guest

    Hi,
    It's boxed up waiting for fedex. I don't want to open it back up. Colt is sending me a call card so I can ship it back to them on their watch. I really don't want to look at it again. It's ruined. I can still smell the paint it was so strong.
    toots
  4. El Pistolero

    El Pistolero
    Administrator
    Staff Member Forum Supporter

    Joined:
    Nov 16, 2007
    Messages:
    5,067
    Likes Received:
    1
    Trophy Points:
    0
    Location:
    San Martin Toltepec, Mexico
    Definitely make them get it right. Colt will normally reimburse shipping if you talk to them, so definitely pester them on it.
  5. toots

    toots Guest

    OK. I took pictures of the damage as best I could with my cheap camera. How do I show them here? I don't have a url to post them at.
    Thanks, Toni
  6. Bud White

    Bud White New Member

    Joined:
    Dec 5, 2007
    Messages:
    4,024
    Likes Received:
    1
    Trophy Points:
    0
    Location:
    Wayne ' Mi
    upload them to photobucket and then post them here is the easiest way
  7. toots

    toots Guest

    [​IMG]




    I did the best i know how.
    Last edited by a moderator: Mar 4, 2008
  8. toots

    toots Guest

  9. toots

    toots Guest

    [​IMG]





    I hope I'm doing this right and don't mess up the forum :nuts:
  10. TraderJack

    TraderJack New Member

    Joined:
    Dec 8, 2007
    Messages:
    692
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    The Fruited Plain
    Some of the pictures are a little out of focus, so it makes it hard to see the damage. Just make sure you document the damage as you see it, for your records, because when the gun goes back to Colt, you may never see it again. Just in case something bad happens...:eek:

    If you can get better pics, the folks here may be able to shed some light on the issue.
  11. Hunter

    Hunter New Member

    Joined:
    Dec 6, 2007
    Messages:
    131
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    North Carolina
    Are you sending it back with the hang tag on it?
    I would call customer service and be sure to voice my concerns on the repair.
  12. toots

    toots Guest

    Excuse my ignorance but what is a hang tag?
    I already called customer service and complained. That's who sent me the call tag so fedex can come and get it again.
    Thanks, Toots
  13. Bud White

    Bud White New Member

    Joined:
    Dec 5, 2007
    Messages:
    4,024
    Likes Received:
    1
    Trophy Points:
    0
    Location:
    Wayne ' Mi
    the hang tag is the orange tag you have tied to the trigger guard
  14. toots

    toots Guest

    :redface:

    what a dummy I can be.
    Thanks
  15. Hunter

    Hunter New Member

    Joined:
    Dec 6, 2007
    Messages:
    131
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    North Carolina
    I saw the orange hang tag still attached to the trigger guard and wondered if you have reattached it for shipping or shot the pistol with the hang tag still attached.
    Last edited: Mar 9, 2008
  16. toots

    toots Guest

    UPDATE:

    It has been 3 weeks since 2nd ship back to factory and I haven't heard a word from Colt about my New Agent.
    They have had the gun 7 weeks out of the 8 weeks I have owned it.
    Not a very happy camper,
    Toni
  17. Hunter

    Hunter New Member

    Joined:
    Dec 6, 2007
    Messages:
    131
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    North Carolina
    Whom did you send it too at Colt? You might consider a follow up call to check the status.
  18. texagun

    texagun Member

    Joined:
    Jan 27, 2008
    Messages:
    50
    Likes Received:
    2
    Trophy Points:
    8
    Location:
    North Texas
    Was this issue ever resolved? Did Colt replace the gun? Or fix it?
  19. toots

    toots Guest

    Colt refunded all my money.
  20. texagun

    texagun Member

    Joined:
    Jan 27, 2008
    Messages:
    50
    Likes Received:
    2
    Trophy Points:
    8
    Location:
    North Texas
    Thanks for the update. That's a good outcome.
Search tags for this page
any problems with colt new agent
,
colt agent problems
,

colt new agent colt 1911 slide stop problems

,
colt new agent issues
,

colt new agent problems

,
colt new agent slide problem
,
colt new agent slide release
,
colt new agent slide stop hard to get in
,
colt new agent slode stop plunger problem
,
fusion grip screws for colt new agent
,
slide stop plunger problem colt new agent